Robots have penetrated labor-intensive industries

In addition to Highly, there is another major industry that uses robots in the manufacturing industry is automobiles.

According to the Labor Daily, 10 workers + 386 robots = 80 Cadillacs per day. Walking into the body workshop of the SAIC-GM Cadillac factory in Lujiazui, the reporter saw that the body connection has been achieved as high as 100%automationRate. Here, robotic automatic spraying technology is used, from gluing to painting in the paint shop. This also represents the most advanced body painting level in China. In addition, the body workshop of SAIC-GM Wuhan’s new factory (phase I), which was put into operation early last year, has 452 robots, with an automation rate of 97%, and also has a 100% automated paint production line.

According to the reporter’s understanding, in the use of robots, SAIC-GM has a very clear manufacturing strategy for the planning of the automation rate of the workshop. The setting and change of the automation rate are based on scientific analysis. “First of all, based on factors such as quality requirements, ergonomics and special processes, some areas must be automated.” The relevant person in charge of SAIC told reporters that the use of robots can improve the flexibility of collinear manufacturing of product production lines. , and improve the utilization rate of a single station.

Through these specific analysis and research, SAIC-GM has put forward its own automation rate plan. By 2017, the automation rate of all new SAIC-GM factories will reach more than 97%; all paint workshops will achieve 100% automatic robot spraying ; Through technological transformation, the original factory will gradually increase the automation rate.

Traditional financial industry: CCB and China Merchants Bank eliminated 9,000 manual customer service staff

AlphaGo’s game against Lee Sedol detonated the concept of artificial intelligence. In fact, in addition to the worker robots used in the manufacturing industry, intelligent robots are also replacing human workers and increasingly playing the role of customer service in financial and other fields.

When you enter “My Customer Service” through the Alipay client, artificial intelligence starts to play a role, and “My Customer Service” will automatically “guess” several points that you may have questions to choose from. Some of these are common to all users. For questions, it is more accurate to extract personalized questions based on variables such as the services you use, duration, behavior, etc.; in communication, automatic answers are given through deep learning and semantic analysis.

The continuous accumulation and expansion of the knowledge base and the continuous automatic tuning of the machine learning system make the communication more intelligent.

“The business volume of artificial intelligence products we have provided for CCB has exceeded the sum of 95,533 and 400 manual services, which is equivalent to the workload of 6,000 manual agents. In China Merchants Bank, the workload of 3,000 manual agents has also been saved.” Yuan Hui, chairman of Xiaoi Robot Say. At present, the most widely used field of artificial intelligence is VCA (intelligent customer service for companies). The company has a large number of customers in the VCA field in China and Southeast Asia and other regions, mainly in the fields of banks, communication companies, e-government and e-commerce, smart home appliances and automobile transportation.

The reporter learned that China Merchants Bank Credit Card has constructed the “intelligent service brain” of the credit card based on intelligent robots trained for many years, and connected it to the WeChat public account, Pocket Life App, Alipay service window, QQ space and other customer gathering places. At present, the self-service channel of China Merchants Bank credit card intelligent micro-customer service can cover more than 90% of the service content, and the volume of inquiries has surpassed the volume of traditional manual services.

Internet Finance: Artificial Intelligence Implanted in Wealth Management

According to Qi Yuan, Vice President and Chief Data Scientist of Ant Financial, Ant Financial has applied artificial intelligence to various fields such as Internet small loans, insurance, credit investigation, asset allocation, and customer service.

According to Qi Yuan, Ant Financial’s application research fields in artificial intelligence include deep learning, image recognition, speech recognition, natural language processing, Bayesian graph models, reinforcement learning and other machine learning methods, etc. These work are applied in large Data credit, loans, risk control, insurance, asset allocation, financial information analysis and many other aspects.The army of artificial intelligence robot customer service created by Ant Financial scientists, including My JuanRobotservice treasure and several other core artificial intelligence technologies.

According to reports, the click accuracy rate of the question recognition model of the service treasure has been greatly improved in the past. In businesses such as Huabei, the accuracy rate of robot question and answer has increased from 67% to more than 80%.

Qi Yuan said that Ant Financial has also carried out relevant research in the field of wealth, making intelligent analysis based on deep learning on financial information, linking stocks and funds, and making corresponding recommendations to users. The application of deep learning on Sesame Credit provides strong support for many scenarios based on Sesame Credit. But the chances of artificial intelligence completely replacing humans in the financial field are still very small. But research firm Gartner predicts that by 2018, 6 billion devices around the world will be powered by artificial intelligence.

Author: Tai Jia

Source of this article: Oriental Net